Contact Us

ADD:Jiangdong Avenue,Hushan Street,Jiangshan,Quzhou,Zhejiang Province,China
TEL:0570-4071009

E-Mail:ivy@shengmining.com

Home >> SERVICE

Service

For better maintaining the quality and good reputation of Sheng Mining, our company will provide clients with the most satisfying before-sales and after-sales services.We have formulated a series of services spanning from plan, design, equipment installation and commissioning, maintenance,etc.

Before-Sales Services

Based on the needs of client, we can timely offer the equipment related technical information for initial model selection and the understanding of equipment related performance in our factory.In addition, we assist customers in completing all kinds of work including the supplied materials test,performance analysis,equipment model selection,and the configuration options,etc.Also, we provide mining equipment structure layout,basic positioning,and other drawings,so that clients can get ready for equipment selection in advance.

In-Sales Services

Once a contract goes into effect, all items in the contract will be strictly carried out.Based on the quality-oriented principle, our production process is consistently compliant with the ISO9001:2008 quality management system standard.In addition,we always keep contact with customers to make sure that the delivered goods meet the requirements for production, workmanship,and technical quality.

After-Sales services

1.Staff

Our factory has established a set of perfect service through many years of efforts and development.Also we have a batch of highly-skilled, hard-working,and virtuous employees for installation and commissioning.They can provide users with timely and premium services.

2.Mining Equipment Installation and Commissioning

If required by a buyer, the supplier will immediately dispatch staff for the installation and commissioning of rock and stone crushing equipment arrived on site.

3.Service Response Time within the Warranty Period

After receiving a request call, we will make a response within 24 hours.

4.Installation

If customer needs supplier guide to install the machine, take commissioning,the customer should appoint some workers to finish the main job and prepare the materials and the installation tools needed. The actual expenses incurred for accommodation, to and for travel for the engineer, insurance, and labor charge should be borne by the customer.

5.Maintenance Service Charging Standard

Within the warranty period,the supplier takes full responsibility for maintenance service caused by any equipment quality problem, and then provide crusher spare parts for free.

If equipment maintenance service results from human factors, the supplier will charge the cost of spare parts.Once the guarantee period is overdue, the supplier can offer free lifetime services and spare parts at cost price.

6.Guarantee on Spare Parts Inventory

It will take at most 6 hours to deliver spare parts by express, if the supplier has sufficient spare parts.

7.Technical Service

For any technical problem encountered in the use of our mining equipment, the supplier can provide technical services for free.

 

Copyright 2010-2015 Sheng Mining All Rights Reserved.